Privacy Policy
Last updated: • This policy complies with GDPR and applicable privacy laws
Table of Contents
1. Introduction
Fluid Live Chat ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our live chat management service.
Controller: Funcode SRL
Contact: contact@funcode.ro
2. Information We Collect
2.1 Personal Information
- Account Information: Email address, name, and profile picture from Google/YouTube authentication
- YouTube Data: Live broadcast information, chat messages (processed in real-time, not permanently stored)
- Payment Information: Processed securely through Stripe (we don't store payment details)
- Usage Data: How you interact with our service, feature usage, session duration
2.2 Technical Information
- Device Information: Browser type, device type, operating system
- Analytics Data: Page views, click events, user interactions (only with your consent)
- Cookies: Essential cookies for functionality, analytics cookies with your consent
3. How We Use Your Information
⚖️ Contract
- • Account management
- • Service provision
- • Payment processing
- • Customer support
🎯 Legitimate Interest
- • Service improvement
- • Performance monitoring
- • Bug fixes
- • Feature development
📋 Legal Compliance
- • Tax records
- • Legal requests
- • Fraud prevention
- • Regulatory compliance
4. Data Sharing and Third Parties
🔗 Service Providers
- Google/YouTube: Authentication and accessing your YouTube live streams
- Firebase (Google): Authentication, database, analytics, and hosting
- Stripe: Payment processing and subscription management
🚫 We never sell your data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Account Data | Active account + 30 days after deletion |
| Chat Data | Real-time processing only (not stored) |
| Analytics Data | 26 months (Firebase default) |
| Payment Data | Per Stripe's retention policy |
6. Your Rights (GDPR)
🇪🇺 EU/EEA Residents: You have enhanced rights under GDPR. Contact us at contact@funcode.ro to exercise any of these rights.
📄 Access & Portability
- • Request a copy of your data
- • Receive data in portable format
- • Transfer data to another service
✏️ Correction & Deletion
- • Correct inaccurate data
- • Request data deletion
- • Restrict data processing
🗑️ Account Deletion (Article 17)
You can permanently delete your account and all associated data directly from the app.
Go to App → Footer → "Delete Account"🛑 Control & Objection
- • Object to data processing
- • Withdraw consent
- • Lodge complaints with authorities
⏱️ Response Time
- • We respond within 30 days
- • Complex requests may take longer
- • We'll keep you updated
8. Security
🔒 Technical Safeguards
- HTTPS encryption for all data transmission
- Firebase security rules for database access
- Regular security updates and monitoring
- Secure authentication protocols
🛡️ Organizational Safeguards
- Limited access on need-to-know basis
- Regular security training
- Incident response procedures
- Data processing agreements with vendors
9. Children's Privacy
👶 Age Restriction: Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or through our service.
11. Contact Information
📧 Contact Details
Data Controller: Funcode SRL
Contact: contact@funcode.ro
⚖️ Complaints
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.